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THE FOLLOWING TERMS AND CONDITIONS OF THIS MEMBERS
AGREEMENT (AGREEMENT) AND REFUND AND CANCELLATION
POLICY WHICH ARE INCORPORATED HEREIN BY
REFERENCE AS IF FULLY SET FORTH BELOW, GOVERN THE
DENTAL PLAN OR DENTAL PROGRAM (PLAN OR PROGRAM)
THAT YOU ARE PURCHASING THROUGH YOUR SUMISSION
OF THE ENROLLMENT FORM. ALL MEMBERS SUBSCRIBING
TO A PLAN OR PROGRAM SHOULD READ THIS AGREEMENT
AND THE REFUND AND CANCELLATION POLICY CAREFULLY

AND COMMUNICATE ANY QUESTIONS THAT MAY ARISE TO
A DENTAL CONNECT, LLC MEMBER SERVICE REPRESENTATIVE
AT:
BY PHONE:
M-F 8:00 AM - 5:00 PM CST – (888) 317-8049
BY U.S. POSTAL MAIL:
DENTAL CONNECT, LLC P.O Box 761266, SAN ANTONIO, TX
78245
BY ELECTRONIC MAIL:
memberservices@thedentalconnect.com
MEMBERS AGREEMENT
On behalf of yourself and your dependents, if applicable,
the following are the terms and conditions of membership,
including all documents included herein by reference above.
By submitting your enrollment request form, you acknowledge
that you have read (on your own behalf and on behalf
of your enrolled dependents) the following terms and conditions:
1. DESCRIPTION OF PROGRAMS FEATURES:
Each Member is entitled to receive discounts on specified
services when using a participating provider (Provider) as set
forth on the DENTAL CONNECT, LLC Provider and Fee Schedule
List (Schedule), attached as Exhibit “A”, which is hereby
incorporated by reference as if set for here at length, for any
and all purposes. Members are entitled to receive certain
dental services from Providers at predetermined rates and for
a percentage discount off the Providers normal retail prices
for such dental services. The dental provider listings on the
Schedule are provided directly from each Provider.
a) Other terms and conditions, the dental services eligible for
discounts, and the discounted fees for the dental services
included are subject to change, modification or substitution
by the Members Plan or Program as updated by DENTAL
CONNECT, LLC from time to time, and Members shall receive
a reasonable notification of any such change, modification
or substitution. In order to receive dental services at the
discounted rate, a Member must present his/her Membership
ID card to the Provider before dental services are rendered.
Members must pay the Provider directly at the time of
Service unless otherwise agreed upon between Provider and
Member. If a Member wishes to confirm whether a Plan or
Program discount is available for a particular dental service,
or wishes to confirm the current fee for a particular dental
service, he/she should first contact the Provider directly, and if
any further assistance is necessary, a Member Service Representative
at the number located above and/or on the Membership
ID card.
2. MEMBERSHIP TERM:
Once the initial fee for Membership in the Plan or Program
(Membership Fee) and any enrollment or processing fee is
paid and received, a Member will be entitled to all discounted
dental services for the time period (Membership Term) that
the Member selects at the time of purchase. The Member
will receive a Plan or Program activation notice with such
activation commencing within 72 hours of the purchase
and remaining in force as long as Member continues to pay
required Membership Fees and otherwise complies with the
terms of this Agreement. Members may select from Membership
Terms offered at the time of activation which include
annual options. Member may change the Membership Term
by calling number located on the Membership ID card.
3. AUTOMATIC RENEWAL OF MEMBERSHIP TERM:
YOUR MEMBERSHIP WILL BE AUTOMATICALLY RENEWED

THREE (3) WEEKS PRIOR TO THE EXPIRATION DATE IDENTIFIED
IN YOUR ORDER CONFIRMATION.
At the conclusion of your Membership Term, Membership in
the Plan or Program will be renewed automatically unless the
Member notifies DENTAL CONNECT, LLC, either by telephoning
a DENTAL CONNECT, LLC representative at the number on
the Membership ID card or by providing written notification
to DENTAL CONNECT, LLC before the new Membership Term,
that he/she wishes to cancel his/her Membership in the Program.
Unless you are otherwise advised in advance by DENTAL
CONNECT, LLC, in the event that your initial membership
order is paid in the form of an electronic payment (credit card
or debit card to withdraw funds from your checking account),
the automatic renewal will also be charged to the same credit
card or checking account that you provide in making your initial
membership order. In addition to providing notification to
DENTAL CONNECT, LLC, in order to terminate his/her Membership,
the Member also must return his/her Membership ID
card to DENTAL CONNECT, LLC before the new Membership
term. If the Member either fails to notify DENTAL CONNECT,
LLC in writing that the Member is terminating the Membership
and/or fails to return the Membership ID card as required
herein, Membership in the Program will be renewed automatically
and the Membership Fee for an additional term will
be charged against the Members credit card, as applicable.
Dental Connect
Terms & Conditions
If the Member paid for the previous Membership by check,
then he/she will be sent a bill for the Membership Fee. Should
a Member have any questions concerning the program,
or the continuation or cancellation of Membership, he/she
should telephone a DENTAL CONNECT, LLC representative at
the number on the Membership ID Card.
4. CANCELLATION AND REFUND POLICY:
If a Member wishes to cancel and/or terminate his/her
Membership, the Member may cancel their Membership in
accordance with the DENTAL CONNECT, LLC
Refund Policy:
a.) If a member cancels his or her membership within the first
30 days after the effective date of enrollment in the plan, the
member will receive a full refund less the processing fee ($50)
upon receipt by DENTAL CONNECT, LLC of the members written
notification of cancellation and the return of the members
plan membership ID card. A full refund will be made
within 30 days of receipt of the notice of cancellation.
b.) After 30 days of initial purchase, the Dental Connect LLC
Refund Policy is as follows:
A member is eligible to receive a pro-rated refund only if: (All
pro-rata cancellation notices must be sent in writing and received
at the above address.) DENTAL CONNECT, LLC cancels
a membership for any reason other than nonpayment of fees
by the member, or Discounted savings are not realized on
care delivered.
c.) After 60 days of automatic renewal, the Dental Connect
LLC Refund Policy is as follows:(All cancellation notices must
be sent in writing and received at the above address.)
d.) A member is eligible to receive a pro-rated refund only
if: DENTAL CONNECT, LLC cancels a membership for any
reason other than nonpayment of fees by the member, or
Discounted savings are not realized on care delivered, or The
fee schedule of the plan you have selected is not honored by
Provider. All refunds will be issued within 30 days of receipt
of the notice of cancellation. Any cancellation of Membership
in the Plan or Program will not affect any dental services or
discounts received by a canceling Member before the effective
date of the cancellation.
5. COMPLAINT PROCEDURE:
Any complaint regarding Plan or Program Membership should
be directed to DENTAL CONNECT, LLC at the number on your
ID card or in writing to the address shown above.
6. MEMBERSHIP PAYMENT/BILLING:
Any renewal Membership Fee will be made automatically by
a charge against the Members credit card for the full amount
of the Membership Fee for the Membership Term. Members
who chose to pay Membership Fees by
a direct charge against the Members Credit card or by a
direct debit to the Members checking account statement may
not receive notice from DENTAL CONNECT, LLC of a subscription
payment due, rather the Member will be notified of
the billing on his/her credit card or checking account statement.
Each Member hereby authorizes DENTAL CONNECT,
LLC to bill and receive payment for the Membership Fee as
set forth in the Agreement. DENTAL CONNECT, LLC reserves
the right to increase the Membership Fee for a future Membership
Term, in which case the Member will be notified of
the increased Membership Fee, which will be effective upon
renewal of the Program Membership. Checks returned as
unpaid (NSF) will be assessed a $25.00 service charge. Past
due accounts that are not brought current within 15 days
of the e-mail notice are subject to suspension and possible
account termination. Unless you are otherwise advised in
advance by DENTAL CONNECT, LLC, in the event that your
initial membership order is paid in the form of an electronic
payment (credit card or debit card), the automatic renewal
will also be charged to the same credit card or debit card that
you provide in making your initial membership order. In the
event that your initial membership order is paid via regular
U.S. Mail in the form of a credit card or debit card order, it is
the responsibility of the member to supply DENTAL CONNECT,
LLC with current payment information to process membership
renewal. Payment options are limited to the following:
credit card or debit sent regular U.S. Mail. In order for your
membership to continue without interruption, your renewal
payment must be received three (3) weeks prior to the expiration
date identified in your order confirmation. In the event
that DENTAL CONNECT, LLC attempts to automatically renew
your membership but is unable to do so due to the cancellation
or inactivation of your credit card or other form of electronic
payment, DENTAL CONNECT, LLC will attempt to notify
the member through the address on record. In all events, it is
the responsibility of the member to ensure that DENTAL CONNECT,
LLC has received payment for membership renewal
three (3) weeks prior to the expiration date identified in the
order confirmation. DENTAL CONNECT, LLC is not responsible
and assumes no liability to any member for any members failure
to provide DENTAL CONNECT, LLC with current payment
information for membership renewal.
7. MEMBER ACKNOWLEDGEMENTS:
Membership in the Plan or Program and or Members rights or
duties under this Agreement may not be assigned or delegated
without the prior express written consent of DENTAL
CONNECT, LLC. Member agrees that he/she will use his/
her Plan or Program Membership only for his/her personal
benefit or for the benefit of his/her Family Members (if Family
Program is elected). Family Members are defined by the
specific Plan or Program chosen by the Member. A Members
violation of this Paragraph may, at the discretion of DENTAL
CONNECT, LLC, result in immediate termination of the Plan
or Program Membership. DENTAL CONNECT, LLC bears no
responsibility for the payment of or contribution to any use,
sales or other tax that may be imposed on the dental services
by any federal, state or other taxing authority. Payment of
such taxes will remain the sole responsibility of the Member
or the Provider of the dental services, as applicable. Member
is responsible for paying Providers and/or vendors for
all dental services rendered unless otherwise agreed upon
by Member and Provider or vendor. DENTAL CONNECT, LLC
in no way is responsible for the dental services provided by
a Provider or vendor. The Program is NOT insurance and
it may not reduce deductibles, co-payments or other outof-
pocket expenses for dental services that are covered by
insurance. Members Plan or Program provides Member access
to a network of participating dentists who are independent
practicing dentists. Participating providers are independent
contractors in private practice and are neither employees nor
agents of DENTAL CONNECT, LLC and/or its parents, subsidiaries
or affiliates (DENTAL CONNECT, LLC). The availability of
any particular provider cannot be guaranteed, and provider
network composition is subject to change without notice.
DENTAL CONNECT, LLC does not provide medical, dental or
any other treatment and is not responsible for outcomes. All
medical, dental and/or other health care is the responsibility
of the treating provider, in consultation with the Member.
Your selection of the provider is also the responsibility of the
Member and is not based on any representations by DENTAL
CONNECT, LLC. The dentists and providers participating in
the respective Plans and/or Programs have agreed to make
certain services and supplies available to Members on a Reduced
Fee Service basis. The term Reduced Fee Service means
a service that is available to a Member at a discount from fees
normally charged by the provider and for which the Member
is solely financially responsible. Member understands that
all payments to providers are due and payable at the time
of service, unless another payment arrangement is mutually
agreed upon between the Member and the treating provider.
Members may be subject to the treating providers late payment
and other office policies. In order to access Reduced
Fee Service rates, the Member must present his/her Program
ID card to the providers office at the time of his/her appointment.
In the event any of the terms and conditions hereof
are violated by Member, Members participation in the Plan or
Program may be terminated immediately.
8. DISCLAIMER OF WARRANTIES:
DENTAL CONNECT, LLC IS NOT A MERCHANT, MANUFACTURER,
OR A PROVIDER OF THE DENTAL SERVICES. DENTAL CONNECT,
LLC DOES NOT GIVE ANY WARRANTY, EXPRESS OR
IMPLIED, AS TO DESCRIPTION, QUALITY, MERCHANTABILITY,
FITNESS FOR ANY PARTICULAR PURPOSE, PRODUCTIVENESS,
OR ANY OTHER MATTER, FOR ANY SERVICES OR MERCHANDISE
PURCHASED OR RECEIVED BY A MEMBER FROM A
PROVIDER OR VENDOR THROUGH HIS/HER MEMBERSHIP IN
THE PLAN OR PROGRAM. MEMBER SHOULD NOT RELY ON
DENTAL CONNECT, LLCS SKILL OR JUDGEMENT IN SELECTING
A PROVIDER OR VENDOR FOR THE SERVICES AVAILABLE
TO MEMBERS. IN THE EVENT ANY PRODUCT OR SERVICE
PURCHASED OR RECEIVED BY A MEMBER IS CANCELLED,
MODIFIED, DEFECTIVE, OR OTHERWISE UNSATISFACTORY
TO THE MEMBER, THE MEMBER WILL LOOK SOLELY TO THE
PROVIDER, SELLER, MERCHANT, VENDOR OR MANUFACTURER
OF THE PRODUCT OR DENTAL SERVICE FOR ANY REPAIR,
EXCHANGE, REFUND OR SATISFACTION OF CLAIM.
9. GENERAL RELEASE:
Each Member, for himself/herself, and on behalf of any Family
Member who uses these services under the Plan or Program
Membership (Membership Participant), hereby forever
releases, acquits and discharges each of DENTAL CONNECT,
LLC and its employees, officers, directors, agents and affiliates
from any and all liabilities, claims, demands, actions and
causes of action that such Member, Membership Participant
or Members legal representative(s) may have by reason of any
damage or personal injury sustained as a result of or during
the course of the use of any dental service. The sole recourse
available to a Member, Membership Participant or Members
legal representative(s) against DENTAL CONNECT, LLC will
be cancellation of the Program Membership as provided in
Paragraph 4.
10. NOTICES:
Any notice, consent, approval, complaint, request or other
written communication given or required under this Agreement
must be sent by first class mail, postage prepaid, or by
an overnight delivery service such as Fed Ex or United Parcel
Service, and addressed to the Member, at the address shown
in DENTAL CONNECT, LLCs records, or from the Member to
DENTAL CONNECT, LLC, at: P.O. Box 761266 San Antonio, Tx
78245
11. ENTIRE AGREEMENT:
This Agreement sets forth the entire agreement and understanding
between the parties with regard to Members Membership
in the Plan or Program and constitutes a final, complete
and exclusive statement of the terms of the agreement
between the parties with respect to Members Membership in
the Plan or Program. Any other representation, inducement,
promise or agreement shall be of no force or effect.
12. VALIDITY AND ENFORCEABILITY:
The validity or unenforceability of any term of this Agreement
will in no way affect the validity or enforceability of any other
term of this Agreement.
13. GOVERNING LAW & VENUE:
This Agreement will be governed and construed in accordance
with the laws of the State of Texas regardless of any
application or principles regarding conflicts of laws. Member
agrees that venue shall only be proper in Comal County,
Texas.
14. HEADINGS:
The headings or captions provided throughout this Agreement
are for reference purposes only and will in no way affect
the meaning or interpretation of this Agreement.
15. AMENDMENT:
Except as otherwise set forth in the DENTAL CONNECT, LLC
website Terms of Use, this Agreement may only be amended
in a writing signed or otherwise electronically acknowledged
by the parties.
16. WAIVER OF BREACH:
A waiver by DENTAL CONNECT, LLC of a breach of any
provision of this Agreement will not be deemed a waiver by
DENTAL CONNECT, LLC of any other breach of the same or
different provision.
DISCLOSURE:
Plans and Programs offered by DENTAL CONNECT, LLC are
not health insurance policies. Plans and Programs offered by
DENTAL CONNECT, LLC provide discounts at certain health
care providers for medical services. Plans and Programs
offered by DENTAL CONNECT, LLC do not make payments
directly to the providers of medical services. The Plan or Program
member is obligated to pay for all health care services
but will receive a discount from those health care providers
who have contracted with the Plan, Program or discount plan
organization.

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